All prices are in £ sterling and include any applicable statuary taxes relevant at the time the order is placed Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards, or Pay-Pal. Payment is taken once we have established that we can fulfil your order, checked details, and stock availability,
We ship World-wide. We cannot guarantee delivery times as all of our finished models are built to order and this can lead to extended lead times however every attempt is made to send you your order as soon as possible. However where orders for models are in kit format or accessories or decals but we aim to despatch items within the times specified against each of our products. You will be advised via Email on the status of your order and when it's despatched
It is not our intention to profit from the post & packing charges, The rates we charge are calculated using the total weight of the order based on the cost of the Small Packet charges in current use at the point of placing an order by the Royal Mail Postal Services plus a nominal fee for the cost of the packing necessary to ensure that the contents of your order is received in good condition.
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
Customer Care is of the upmost importance to us and we will endeavour to the best of our ability to answer any questions, and clarify any matters arising from the use of our web-site or rectify any issues that may arise from the purchase of goods from us.
Any complaints regarding the goods or services supplied should be made to:
Helmet Historical Aircraft 200, 194 Grange Drive, Swindon SN3 4JZ , United Kingdom.
Telephone Number (+44) (0) 1793 822277
You can e-mail, write, or telephone us with your complaint. Our normal office hours are 9am - 9pm 7 days a week
These Terms and Conditions do not affect any of your statutory rights.